The Keystone Standard - Terms
When Frank Kessler started this company in 1984, he built it on a simple premise: a trade company should be as reliable as the stone that holds an arch together. The Keystone Standard is our way of keeping that promise. Every job we perform carries a written 90-day workmanship promise. If something we touched is not performing as it should, you call us. We do not hide behind automated phone menus, we do not require you to fill out a claim form, and we do not look for excuses to debate the issue. We come out, we look at the work, and we make it right. It is that straightforward.
What’s Covered
Our commitment is built on the K.E.Y.S. values: Krafted right, Every time, Your home first, and Standing behind it. We believe a guarantee is only as good as the people backing it. Under the Keystone Standard, we cover the following:
- Workmanship: We guarantee the quality of our labor for 90 days. If the repair or installation fails due to the way our team performed the work, we return to fix it at no cost to you.
- Honest Pricing: The price you are quoted is the price you pay. We do not believe in surprise fees or hidden costs appearing on the final invoice.
- On-Time Service: We value your time. If we are running behind, you will hear from us before your scheduled arrival window, not after.
- Make-it-Right Resolution: If you are unhappy with the result, we do not argue. A person, in a truck, arrives at your door to address the concern directly.
How to Make a Claim
We want the process to be as easy as possible for you. If you believe a repair or installation is not holding up, follow these three steps. First, contact the specific brand location you hired directly by phone. You do not need to speak to a corporate office or submit a request online. Second, describe the issue to our team member. We will ask a few questions to understand what is happening in your home and to determine the best time to send a technician. Third, we coordinate a visit to your property to inspect the work and provide a resolution. We do not make you jump through hoops to hold us accountable for our own work.
Conditions
We believe in good-faith service, which means these terms are grounded in common sense. The 90-day promise applies to the work we performed, provided that the system or area has been subjected to normal use. We require proof of service, such as your original invoice, to schedule a return visit. This guarantee does not cover damage caused by third-party modifications, unauthorized repairs, or external events like natural disasters. Please provide our technicians with reasonable access to the site so we can assess the situation thoroughly. When dealing with hazardous systems like gas lines or high-voltage electrical panels, we ask that you do not attempt any DIY troubleshooting; call us immediately so a trained professional can handle the situation safely.
Terms may vary slightly by brand and local regulations.
Written by the team at Keystone, serving our neighbors since 1984.