The Keystone Promise
At the heart of every job we do, whether it’s fixing a leaky pipe in a basement or installing a new roof, lies The Keystone Standard. It is a simple, written 90-day workmanship promise that acts as our word. We believe that if you hire us to do a job, it should be done right the first time. But we also know that real life happens. If something we did isn’t working the way it should within those 90 days, you don’t need to fill out a claim form or sit through a debate. One phone call brings us back to make it right. You’ll get a person, in a truck, at your door, ready to fix the issue. We stand behind our work because, like Frank Kessler said when he started this in 1984, the keystone is what holds the whole arch together.
What the Promise Means for You
- We own our mistakes: If a repair fails or an install isn’t performing correctly within our 90-day window, we return to fix it at no cost to you.
- No bureaucratic runaround: Our promise isn’t hidden in fine print or tied to a complicated claim process; it is a direct commitment from our team to your home.
- Workmanship you can trust: Every technician we send to your home is trained to our specific standards, ensuring the job is done right, every single time.
- A real person answers: When you call about a concern, you aren’t talking to a call center or a chatbot. You are speaking to the local team that performed your original service.
- Upfront accountability: We believe in transparency, which is why we explain exactly what we are doing before we start and stand by the result once we finish.
One Standard, Every Brand
The name Keystone wasn’t chosen by accident. In masonry, the keystone is the wedge-shaped stone at the very crown of an arch. By itself, it bears no weight, but it is the piece that locks every other stone in place so the structure can stand for a century. Frank Kessler founded this company in 1984 on that exact principle: many different trades, all held together by one central standard. Whether you are calling for a plumber, a roofer, or a furnace technician, you are calling a Keystone company. That means you get the same level of care, the same 90-day workmanship promise, and the same commitment to your home as every other neighbor in our community.
We operate as a family of trade companies across the American heartland, but we don’t act like a massive corporation. We are locally run, which means we hire local apprentices and journeymen who live in the same towns where they work. We sponsor the local church roof fund and the county fair because we aren’t planning to leave. We intend to be here for another forty years. Because we operate under one standard, you never have to worry about which branch of the family you are hiring. The K.E.Y.S. values-Krafted right, Every time, Your home first, and Standing behind it-are the bedrock of everything we do. We strive to be the company your parents would have trusted, providing a square deal with no surprises on the bill. You can find the full details of our coverage on the Promise Terms page.
Written by the team at Keystone, serving homeowners since 1984.